Frequently Asked Questions
Buying the bedest
Q: Do you have a guarantee?
A: All our products are covered by a 12 month guarantee.
Q: Do you supply sheets?
A: Yes – packs of two unbleached fitted sheets – 100% organic cotton - are available online. Fun organic brushed cotton sheets available from Quick Brown Fox of Dulwich
Q: Can I buy the bednest outside of the UK?
A: We can ship the bednest worldwide, just place your order and choose your destination under the country tab – please click here to find out the delivery charge. If your country is not listed please email us and we will add it to the list.
Q: Can I return the bednest?
A: You can cancel your order up until 7 days from the date we deliver the goods to you. It must be returned in the original packing and be undamaged and unused. You will receive a full refund. If we collect you are liable for the charge for this.
Using the bednest and bednest safety
Q: How long can I use the bednest?
A: The bednest is designed to be used until your baby is 6months old. If your baby can sit unaided then he/she has outgrown the bednest.
Q: What is the upper weight limit for a baby to use the bednest?
A: Maximum recommended weight is 10kg
Q: There is a smell from the mattress when I unwrap it. Is it dangerous for my baby?
A: No and the smell will go if you air the mattress for 24-48 hours after unwrapping it.
Please click the PDF icon on the left to read a statement from FSID on mattress smells.
Q: Can my baby roll out into my bed?
A: Babies start to roll at approximately 3months and at this stage we suggest that you keep the side nearest the bed folded at half-height.
Q: Can I use a cot bumper?
A: Cot bumpers are not advised with the bednest.
Q: Is it safe to let the baby sleep with the side down if I am not in the bed?
A: No, your baby must never be left with the side down unless an adult is present.
Q: Is it possible to use a baby respiratory monitor with a sensor pad under the mattress with the bednest?
A: Yes.
Bednest dimensions / materials
Q: Does the bednest fit all types of beds?
A: Yes we think so – but please contact us if you have a specific query.
Q: Will the bednest fit my bed? How high/low does it go?
A: The height of the bednest is easily adjustable and may be used with beds where the top of the mattress is no less than 300mm and no more than 660mm from the floor.
Q: What is the weight of the bednest?
A: The crib alone weighs approx 7.5kg. The complete bednest in its carry bag weighs approx 13.5kg.
Q: What are the external dimensions of the bednest?
A: Length 860mm, width 475mm, height to top of baby's mattress adjustable between 360mm and 660mm. The box in which your bednest is delivered is 880mm x 530mm x 240mm weighing approx 16kg.
Q: What size mattress does the bednest take?
A: Length 810mm, width 370mm, thickness 40mm. The bednest is supplied with a mattress and you can purchase additional mattresses from our online shop.
Q: What size is the mattress for the original plastic bednest?
A: Length 740mm, width 385mm, thickness 40mm.
Q: Is the mattress waterproof?
A: It is wipeable and water resistant. It is foam with a polypropylene cover.
Q: Do you supply an organic mattress?
A: No but we have negotiated 10% discounts for you with the following suppliers: Natural Mat (use code OMGRM7813 when checking out) and Little Green Sheep who promise next day delivery (use code bednest at checkout).
Q: Where do the bednest materials come from?
A: The Bednest is made in Europe from wood sourced from sustainable forests.